FAQ

Shipping & Delivery

To ensure that your package is properly delivered and that you receive your package within the time frames, please make sure your address is correctly entered and includes all relevant or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrectly entered at the time of purchase.

Free Shipping for all orders in Sydney.

Shipping via AUS POST with a tracking number and an expected delivery time is 5 to 7 business days.

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Privacy Policy

We take our responsibilities under current data protection regulations seriously. We recognize the importance of the personal data you have entrusted to us and are committed to properly managing, protecting, and processing this data.

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Returns & Exchanges

We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, Just let us know and we'll get you a new one.

 

FAULTY RETURNS:

If you believe an item you have purchased is faulty please Contact Us or visit your local store.

Love & Care

Keep your jewels shinning with these three simple steps.

  1. Keep your jewellery away from water, contact with perfume, lotion and other chemicals.

  2. Clean your jewellery with a chemical free polishing cloth.

  3. Store your jewellery in a cool, dry place.